Don?t Hire the Employee from Hell

of Intentional Impact will kick-off the Human Resources track with his workshop, Crucial Communications. Crucial conversations are those that occur when tensions are high, emotions are strong, and results matter. Human resources managers are often called upon to assist with confronting and correcting an employee’s negative behavior, communicating new policies, or mediating a dispute. In this informative workshop, Human Resource Managers will learn techniques to plan, conduct, and follow-up on crucial conversations and will also learn how best to teach these techniques to others in their dealerships.