New This Year: Human Resources Track at AED University Managers Conference

. Crucial conversations are those that occur when tensions are high, emotions are strong, and results matter. Human resources managers are often called upon to assist with confronting and correcting an employee’s negative behavior, communicating new policies, or mediating a dispute. In this informative workshop, Human Resources Managers will learn techniques to plan, conduct, and follow-up on crucial conversations and will also learn how best to teach these techniques to others in their dealerships.