Unifi Launches Fyberserv

[2008-12-23 17:05:45]

Unifi Launches Fyberserv

For Immediate Release:

The First E-Service Solution of Its Kind Puts All Facets Of Customer Service Online

GREENSBORO, N.C., March 6 — Unifi, Inc. (NYSE: UFI) today announced the introduction of Fyberserv, the first online business tool of its kind in the textile industry providing an entire organization with access to comprehensive, real-time information that can be customized by the end-user. The new Fyberserv system allows Unifi's customers to enter and adjust orders and forecasts; track order status, purchase orders, shipping history, bills of lading, and invoices; view product catalogs and product specifications; and conduct product searches — all with the click of a mouse.

Fyberserv goes far beyond traditional e-commerce applications by providing comprehensive information detailing every aspect of the partnership between Unifi and its customers. In addition, Unifi's customers can customize their access to Fyberserv based on the needs of an individual or an entire department.

“Our customers were asking for additional support in managing what is a highly complicated and competitive business,” says Derrick Stamey, e-Business manager for Unifi. “To obtain and sustain a competitive advantage in this environment requires access to up-to-the-minute information that enables quick analysis and decisive planning. Fyberserv delivers this competitive advantage to our customers by allowing them to stay connected and to move ahead with their business 24-hours a day, seven days a week, world-wide.”

According to Stamey, customers using Fyberserv receive immediate answers to most inquiries and can access detailed information about their business up to five times faster than calling in. “We have always taken pride in providing fast, accurate and efficient customer service,” says Stamey. “Fyberserv takes it to the next level.”

Unifi will roll out Fyberserv to its customers over the course of the next five months, with all North American customers having access by July of this year and all European customers having access by December.

“Fyberserv is a result of Unifi's on-going effort to become the easiest supplier to do business with,” adds Stamey. “It's important that our customers understand that Fyberserv will not replace the way we currently do business, but enhance it. Now our customers can phone in or log on — the choice is theirs.”

Adding to its ease of use, Unifi customers can easily sort the information in Fyberserv to serve the unique needs of a various departments within their organization. “We can expedite access to information that specific departments need by eliminating the information they don't need,” Stamey notes.

Over a year in development, Fyberserv was built from the ground up using the most advanced programming tools to build a proprietary system, continuously refined with customer feedback and thorough beta testing. “In a sense, our customers built Fyberserv by telling us exactly what they want and need in this system. We simply delivered it to them in an advanced, user- friendly format,” says Stamey.

For a demonstration of Fyberserv's extensive capabilities go to www.fyberserv.com and enter “unifi” as both your user name and password.

Unifi, Inc. is the largest producer and processor of textured yarns in the world. The company's primary business is the texturing, dyeing, twisting, covering, and beaming of multi-filament polyester and nylon yarns. Unifi's textured yarns are found in home furnishings, apparel, and industrial fabrics, automotive, upholstery, hosiery, and sewing thread.

SOURCE Unifi, Inc.

CONTACT: Ryan McCullah of Quixote Group, LLC, 336-544-2423, or e-mail,

rmccullah@quixotegroup.com , for Unifi, Inc.

Web site: http:/www.fyberserv.com

Source: American Fiber Manufacturers Association
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